This The Best of Retail Return Policies Reporting discusses a store’s return policy as being among its most important sales tools. Yes, sales tools. Customer must feel confident that if they are dissatisfied with their purchase they can return it easily. A sale is encouraged all the more if the policy allows return even if you change your mind having bought on a whim. The best and most gracious Return Policies are by high-end retailers who often permit return for any reason whatsoever as much as a year after purchase. Consider how retailers communicated their policies in store in the images below. Scroll a bit further for more detailed information on return policies courtesy of Wikipedia. Finally scan the list of links to individual Return Policy reviews here on FixturesCloseUp. This The Best of Retail Return Policies Reporting is continuously updated on a FixturesCloseUp.com master page for the topic. It can reaccessed quickly anyway, anytime by an onsite search of the term “INDEX: Return”
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BACKSTORY: In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.
Many retailers will accept returns provided that the customer has a receipt as a proof of purchase, and that certain other conditions, which depend on the retailer’s policies, are met. These may include the merchandise being in a certain condition (usually resellable if not defective), no more than a certain amount of time having passed since the purchase, and sometimes that identification be provided (though usually only if a receipt is not provided). In some cases, only exchanges or store credit are offered, again usually only without a receipt, or after an initial refund period has passed. Some retailers charge a restocking fee for non-defective returned merchandise, but typically only if the packaginghas been opened.
While retailers are not usually required to accept returns, laws in many places require retailers to post their return policy in a place where it would be visible to the customer prior to purchase.
In certain countries, such as Australia, consumer rights dictate that under certain situations consumers have a right to demand a refund.These situations include sales that relied on false or misleading claims, defective goods, and undisclosed conditions of sale.
There are various reasons why customers may wish to return merchandise. These include a change of one’s mind (buyer’s remorse), quality of the merchandise, personal dissatisfaction, or a mistaken purchase of the wrong product. For clothing or other sized items, it may be a lack of a correct fit. Sometimes, there may be a product recall in which the manufacturer has requested (or been ordered) that the merchandise be brought back to the store. Also, gift receipts are offered sometimes when an item is purchased for another person, and the recipient can exchange this item for another item of comparable value, or for store credit, often on a gift card.
Some retailers have turned to a practice in which customers who return or exchange items excessively (beyond the guidelines set by a retailer) may be prevented from making a return or exchange with that particular company.
An agency called The Retail Equation (formerly The Return Exchange) collects data from participating retailers via a swipe of a driver’s license. The information found on the license is collected into a database, and other stores operated by that particular retail company can use this information to deny a return. This system can be used to prevent various problems, such as return fraud. These controversial practices of collecting information have been addressed by privacy rights advocates and spurned a movement for boycotting chains that collect consumers’ private information and allow third party sources to use it. The request of presenting a form of identification for returning products and collecting the information has stirred controversy, especially if the customer that purchased the product was a minor (under the age of 18). Immigrant rights groups have voiced serious concern over the practice since most illegal immigrants don’t have a state ID or a drivers license and this practice could potentially be used to discriminate against them.
Legislation exists in various parts of the world giving consumers the right to return goods in as-supplied condition for a full refund, within a set period of time, known as a cooling-off period (q.v.). Sometimes this legislation only applies to distance sales such as online (SOURCE: Wikipedia)
For Return Policy Store Fixtures by Title see…
” The Best of Retail Return Policies Reporting ” (This Post)
” No Holiday Returns Accepted After December 26 ”
” Guest Satisfaction Refund Policy Binder ”
” Guest Services Communications Center ”
” Polo Ralph Lauren Outlet Store Return Policy ”
” Refund and Exchange Policy Exceptions Sign ”
” Return Policy Highlighted In Red ”
” Returns Policy With Rewards Counter Mat ”
” Checkout And Return Queue Combo ”
” Geek Squad Buyer Protection Plan vs Return ”
” Geek Squad Buyer Protection Literature Holder ”
” Orchid Delivery By Return Cart ”
” Happiness Policy Table-Top Sign by Osh Kosh ”
” Oversize Returns Here Directional At Nordstrom ”
” Returns Happily Accepted At Short Hills Mall ”
” Returns Taken Personally at Short Hills Mall ”
” All Earring Sales Final, No Exchanges, No Returns ”
” Rip-It Return Policy For Batting Helmets ”
” Baseball Bat Return Policy Warning Label ”
” Gourmet Grocery Return Policy at Gourmanoff ”
” Return Policy Plaque At Karen Millen Flagship Store ”
” Do-Not-Remove Return Tag Policy ”
“Robert Graham In-Store Commitment Plaque”
“Who Knew Mercedes Benz Has A Return Policy?”
“Home-Grown Return Policies At Trader Joes”
“Branded Return Policy for Marimekko® of Target®”
“Return Policy at Sidney Thomas Jewelers”
“Saks® Happy After The Holidays Promise”
“Return Policy Empowers Sales“
“Upscale Return Policy Post“
“You Bought It, You Own It!“
“All Sales Very, Very Final”
“Manufacturers Exclusion To Costco Coupon Policy”
” Competitor Price Match Discontinued “
For Returns Fixtures by Title see…
” Returns Sorting System Based Upon Plastic Totes ”
” Halloween Holiday Returns At Target ”
“Return Your Fittings Here”
“Fittings Return by Tray“
“Color Duck Tape Gravity-Feed”
“Mail Cart as Returns Cart”
For all Return Policy Store Fixtures resources see…
“Return Policy Store Fixtures Pinterest Board“ visual summary
“Return Policy Store Fixtures Index Page” for all resources
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